Privacy Policy
This Policy explains what Lexi, a service operated by Soft Sync Solutions LLC (the data controller), collects, why, and how it is used and shared.
1. Information We Collect
Mobile phone number; email address (collected by Stripe at checkout for receipts); payment and subscription metadata from Stripe; SMS message content and AI prompts and responses; consent records (including IP address, user agent, timestamp, and source URL); device and usage logs.
2. How We Use Information
To create and manage your account, process payments, verify your phone number, deliver SMS and generate AI responses, provide support, enforce our policies and prevent abuse, and meet legal and compliance obligations.
3. Third-Party Processors
We share data only as needed with: Stripe (payments), Twilio (SMS and phone verification), OpenAI (AI response generation), and our hosting/database provider. These providers process data on our behalf under their own terms.
4. Mobile Information and SMS Consent
We do not sell your information. Mobile information and SMS opt-in consent are not shared with third parties or affiliates for their own marketing or promotional purposes. SMS consent is used solely to deliver the messaging described in our SMS Terms.
5. Data Retention
We retain account, consent, message, and billing records for as long as your account is active and as required to meet legal, tax, compliance, and abuse-prevention obligations, after which they are deleted or anonymized.
6. Your Choices and Rights
You may request access to or deletion of your personal data by contacting us. You can opt out of SMS at any time by replying STOP. Some records may be retained where required by law.
7. Security
Passwords are hashed, secrets are stored server-side, transport is encrypted, and access to systems is restricted. No method of transmission or storage is perfectly secure.
8. Children
The Service is for users 18 and older and is not directed to children.
9. Changes to This Policy
We may update this Policy; material changes will be reflected by an updated effective date.
10. Contact
Soft Sync Solutions LLC — privacy requests: hello@whoislexi.com · https://whoislexi.com/support.