Terms of Service
These Terms govern your use of Lexi (the “Service”), an AI assistant delivered by SMS. Lexi is operated by Soft Sync Solutions LLC (“Soft Sync Solutions LLC,” “we,” “us”). By creating an account you agree to these Terms.
1. Age Restriction
You must be 18 years of age or older to create an account or use the Service.
2. Account Eligibility
You must provide accurate information, keep access to your mobile number secure (sign-in is by one-time text-message code), and are responsible for activity under your account. One account per person.
3. Subscription, Pricing, and Renewal
The Service is a recurring paid subscription billed through Stripe. Pricing and billing interval are shown at checkout. Your subscription renews automatically each period until canceled.
4. Cancellation
You may cancel at any time through the billing portal. Cancellation stops future renewals; access continues until the end of the current paid period.
5. Refunds
Except where required by law, payments are non-refundable. Contact hello@whoislexi.com with billing questions.
6. SMS-Only Delivery
The Service is delivered by SMS. Message and data rates may apply and message frequency varies. See our SMS Terms.
7. AI Output Disclaimer
Responses are generated by AI, may be inaccurate or incomplete, and are provided without warranty. You are responsible for how you use them.
8. No Emergency or Professional Advice
Do not use the Service for emergencies or as a substitute for professional medical, legal, financial, or other advice. In an emergency contact local emergency services.
9. Acceptable Use
You may not use the Service for unlawful, harmful, abusive, or infringing activity, to harass others, or to attempt to disrupt or reverse-engineer the Service.
10. Suspension and Termination
We may suspend or terminate accounts that violate these Terms, the safety policy, or applicable law, or to protect the Service and its users.
11. Content and License
You retain rights to the content you submit. You grant Lexi a limited license to process your messages to operate and improve the Service and to comply with law.
12. Third-Party Processors
The Service relies on OpenAI (AI responses), Twilio (SMS and verification), Stripe (payments), and our hosting/database provider. Your data is processed by these providers to deliver the Service.
13. Data Retention
We retain account, consent, message, and billing records as needed to operate the Service, meet legal and compliance obligations, and prevent abuse. See the Privacy Policy.
14. Warranty Disclaimer
The Service is provided “as is” and “as available” without warranties of any kind to the maximum extent permitted by law.
15. Limitation of Liability
To the maximum extent permitted by law, Lexi is not liable for indirect, incidental, or consequential damages, or for amounts exceeding the fees you paid in the prior three months.
16. Changes to These Terms
We may update these Terms; material changes will be reflected by an updated effective date. Continued use after changes constitutes acceptance.
17. Dispute Resolution and Governing Law
These Terms are governed by the laws of the jurisdiction in which Soft Sync Solutions LLC is established, excluding conflict-of-laws rules.
18. Contact
Soft Sync Solutions LLC — hello@whoislexi.com · https://whoislexi.com/support.